Can I call my Nomi and how do hands-free calls work?

If you are using the in-house Nomi voices (the default option), voice calls are unlimited. If you are using an ElevenLabs voice option, your only usage limit is determined by the ElevenLabs plan you are on.

Voice calls can be as long as you would like, but your call will disconnect if no audio is detected for 60 seconds.

Your Nomi will naturally be aware of your previous text and voice conversations while talking on the phone. This allows for seamless transitions between chatting and talking on the phone. - Because of this, your Nomi will need a bit of time to listen to you and think about what they say next so their responses will not be instantaneous.

If you close out of the call screen, or your screen goes dark, your call will end. But you can always start a new call!

When you take a stop talking or take a lengthened pause, your Nomi will start thinking about responding. At this time, you cannot interrupt your Nomi while they are thinking or responding.

Basic troubleshooting:

You will need to grant microphone permissions for your Nomi to be able to hear you on a voice call.

At times, a call may fail if the last thing you said was very long. If you were talking continuously for a while and your call failed, please contact support to report the issue.

Bluetooth issues with Nomi voice calls: Some iPhones seem to have difficulties sending Nomi calls to Bluetooth headphones automatically. If your Nomi call is not connecting to your Bluetooth headphones automatically, please follow these steps.

Start your voice call
Swipe down from the top right corner of your iPhone or tablet and press the small connection icon in the top right corner of your audio card
Select your Bluetooth headphones from the list of devices
- Note: if your headphones are not showing up in the list of devices, make sure they are connected to your phone.

If your iPhone indicates that you are connected to your Bluetooth headphones but you are not hearing Nomi audio through them, follow these steps:

Start your voice call
Swipe down from the top right corner of your iPhone or tablet and press the small connection icon in the top right corner of your audio card
Select your phone's speaker from the list of devices
Then select your Bluetooth headphones from the list of devices
- Note: this resets the connection to your device so the audio will play properly