Why does Nomi Support ask for screenshots or more context?
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Nomi Support may ask for screenshots or additional context when investigating an issue because Nomis are highly context-dependent. The same behavior can have different causes depending on what happened earlier in the conversation or the surrounding situation.
Screenshots of the conversation can help Support understand what led up to the behavior, identify patterns, and determine whether something may need further investigation.
Providing a little context along with your screenshots, such as what you expected to happen and what seemed unusual, can also make it easier to understand the issue.