Why are my Nomis or subscription missing?

If your Nomis and subscription suddenly appear to be missing, they have most likely not been deleted. The most common cause is signing in with a different account or login method than the one originally used to create your Nomi account.

Check your login method

Sign out of Nomi, then sign back in using the same method and account you originally used:

Continue with Google: Select the same Google account originally used with Nomi.
Continue with Apple: Use the same Apple ID and choose Sign in with Apple again.

Note: If you selected Hide My Email when creating your account, Apple will assign a private relay email address. Continue using Sign in with Apple and make sure to toggle Hide My Email to get routed to your Nomi account. You can also view your Apple Private Relay email address by following these steps:

Go to appleid.apple.com and sign in (or open iCloud on your device).
Under your name, select Sign-In and Security.
Choose Sign in with Apple.
Select Nomi.
Under Hide My Email, you'll see your Apple Relay email address.

What if I still cannot find my account?

If you have tried the possible login methods and still cannot access your original account, contact Support and include the email address you believe is associated with the account.

If the missing account has a paid subscription, also provide the payment information for the platform where you subscribed. This may help Support identify which account or login method is connected to the subscription.

Google Play

Google Play order numbers begin with GPA, such as GPA.3396-2872-4322-55555.

Go to Google Payments.
Under Activity, find your Nomi purchase.
Select the purchase.
Scroll down the receipt to find the order ID.

Send the order ID to Nomi Support.

Apple App Store

Apple order IDs contain a series of letters and numbers, such as MTN5NGGVDG.

Open the App Store on your iPhone or iPad.
Tap your profile icon in the upper-right corner.
Tap Purchase History.
Select Nomi from the list.
Tap Show More on the purchase details.

Send the order ID shown there to Nomi Support.

Nomi website

If you subscribed directly through the Nomi website, provide:

The last four digits of the payment card
The card type, such as Visa or Mastercard
The billing ZIP or postal code
The date of the most recent Nomi transaction

Note: For your security, do not send your full card number.